Account Security
Live Customer Support is available 8:00 a.m. to 8:00 p.m. Central Time. Please see our Customer Service page for details.
If you have concerns outside of those hours, please see instructions below.
How to Turn Off Your Debit Card
- Log into your accounts through online banking or your app
- Click on Card Manager from the menu
- Toggle your debit card off
This will help protect your card from unauthorized use until you are able to report any concerns to us. This will not stop any scheduled automatic payments. Contact us during our Customer Service hours for assistance.
How to Change Your Password
- Log into your accounts through online banking or your app
- Click on Settings
- Scroll down to Update Password in the Security section
This will help protect your account from unauthorized access until you are able to report any concerns to us. Contact us during our Customer Service hours for assistance.
For more self-service options, please see our Knowledge Base to search specific topics.